Yeah, I think so. The phone box here will give you the correct format of the phone number. All right, so this is a Swiss phone number.
This is my previous Swiss phone number, right? Plus four one is the country code. 79 is the provider, the phone provider, and that’s the phone format. Three, two two.
That’s how we write the phone number. Now if you write five five five, you see the brackets and that’s the format of a US phone number. If you see something different on air call or something that doesn’t really make sense, you can ask support and you can check what’s going on with them.
If I show you like Russian number, you’ll see brackets three, two, two, just like the Swiss phone number. So it should have the format of the country. And again you can check on Google.
You can just compare just in case and something that I didn’t mention yesterday regarding something that I didn’t mention yesterday regarding the email. It’s very easy for people to make mistakes on their email, right? So if you see something weird like Daniel with Daniel with couple N and you have a notification failure, delivery failure, then maybe delete one N, right? That’s something very basic, but that’s the correct way to write it. The same goes with anything, right? We can do mistakes, everybody can do mistakes.
But yeah, that’s it. Let’s start today’s topic. I want to tell you guys that’s going to be a refresh for some of you.
That’s going to be new, maybe because I didn’t train all of you, all the new joiners what to do when you actually get a client, when you receive a client or when you claim a client. I got an top five things to do when you get a client. All right, so when you get your first client or you claim the first meeting in the morning or whatever, then you are supposed to call the client and update your property within 30 minutes.
So just want to run through a couple of things quickly. And of course I’m on a test account here and I’m not on my phone claiming and calling, but it’s still very easy to do either on the phone or on the computer. So let’s start with phone calls, right? I call the client, there is no answer for whatever reason, no answer.
So first thing to do, set a new activity. So you come up here, let me zoom in. You come up here, you set a new activity for yourself and you write call back or you write second call or you write call again or whatever.
Sorry, I have the wrong keyboard. Sorry for that. Whatever you want to call the activity and you just set it for future and you click Save.
Right? So that will help you keep track of your own activity and call back when you want to call back. Not saving my activity. Okay.
Of course, after trying to call, try WhatsApp? That’s online or any social application. That’s one of the best ways to also engage with the client when they are sometimes in Thailand, the phone may not ring, but you can connect with them. On WhatsApp? So try WhatsApp? Save the phone number.
Introduce yourself on WhatsApp? My suggestion is that you say who you are. Hey, this is Daniel from Fazwas. I received your inquiry.
I will call you back at a specific time and then call back at a specific time. Don’t forget to call back. All right? So what happens is that you introduce yourself, you say why you are texting that person, and you say that you are calling back that person.
That’s very important. And that’s what I usually teach people, support or the agents. All right, so number three, send an email, right? As you guys know, call, email and apps is one of the most important things, one of the three steps for the first contact.
So, again, send your email. I guess you have templates with your colleagues, with your managers, but we have templates on Gmail and stuff like that. So make sure you send a decent email.
That’s very important. A nice introduction of yourself, again, saying why and who you are, why are you contacting them and who you are. And of course, offer another phone call, another phone consultation.
Very important, guys. Point number four, very important. If the client didn’t respond your phone, don’t move the lead to spoke.
All right, I’m going to take back here. I should be able to see this one here, I think. Yes.
Let me just move yeah, okay, that’s the one. When a client doesn’t answer your phone call, don’t move the lead to spoke. All right? This is very important because that will affect your conversion rate.
Only move the lead to spoke when you have an engaged phone call and qualifications and a proper conversation, all right? If the client answers your phone call and says, I’m driving, call me back in 1 hour. Don’t move to sport, all right? This is not a proper conversation. This is not a qualification.
Call or whatever. Call me back, all right? I’m going to call you back in 1 hour. Fine.
Don’t move it to school, please. That’s very important. And also you can feel free to write here a quick note, anything.
So that’s the note from yesterday. I’m going to delete it. Yes, you can write anything.
Right? You click here on the top right note button, like, hey, what’s driving? Ask, callback, save. That’s great. Like this.
Everybody knows what’s going on. You updated your lead, so reset your timer of 30 minutes. It will not be forced to claim or force released by the system.
You can have that quick update. Anything, any screenshot on WhatsApp? In case some of you don’t know or don’t remember, you can click Note and click the little picture here. You can click upload and you can add a screenshot and save and save.
And that’s done. Just a few clicks. And like this.
We know that you guys are working on the lead correctly, et cetera. So that’s very important, very easily done. Yes, I know I’m only doing this, I’m not servicing a client like you guys are doing.
But it still takes just a few seconds, right? And on the phone it’s pretty much the same. I will try to mirror my phone next week to show you stuff on the phone directly, but for now it’s on the computer. So something very important.
If you say to the client, so I have it here. If you say to the client, I’m going to call you back, I don’t know, at 02:00 P.m.. Call back at 02:00 P.m..
All right, be professional. Don’t forget about it. Don’t skip the phone call or whatever.
We can all have an emergency, but please call back the client. That’s very serious. And that gives you also a better image, better image of yourself.
All right, so now that we talk about this one, that I talk about this one, I want to tell you guys if the client answers the form, all right, so if you have a proper conversation and a qualification, then you can move the lead to Spoke and you can click Save Stage, obviously, all right? You can then write a note based on your conversation, right? So I don’t know, one bedroom condo only and blah, blah, blah. All right? Everything else you can just type in there and you can update your note as qualification. Note.
Which one is this one? That’s the one that’s super, super important because it will help you basically keep track on what’s going on with the lead here. We can see that’s Patrick account. My good friend Patrick sending me his account.
We can see he writes down activities, recent emails, follow up on the email, follow up on recent property number three, intro email. Perfect. Very good.
Thank you. We can see all of that. We can see stuff happening.
That’s great. Now something that some of you may forget that on the left hand side here, it’s important for you guys to update this left hand side. All right, that’s the client data.
And basically we send automation emails and marketing emails based on the data we have. All right, so the title, feel free to rename the client. Two bedroom, 10 million only, or whatever you want to rename the client.
You can do it here. All right? Don’t forget, I won’t touch too much because it’s Patrick’s real lead, real account. If you want to add a language, you can add clients language, that’s fine.
If they want more regions, more locations, you can add that two, three bedrooms or plus one or villa and condo, whatever it is. Try to update the left hand side of the deal of the lead. Sorry.
Because we will send automation marketing emails based on that. So if you don’t have it, then no emails will be sent and you may miss on some offers and some interesting properties for the client after your qualification. Note, tell the system what’s going on next.
Right. So you called a client, you had a great conversation with them. I don’t know, they are not in Thailand.
They are coming 1 August application activity. WhatsApp coming? 1st August, question mark. And set it for I don’t know, set it for before the 1 August 27th and save and you follow up on the client.
Very basic. Set a future activity. Always.
Right. I think you guys know that. But I think it’s important to refresh.
And you can see here he has an activity on 17 July. Follow up on interested? Red, Montana. Fine, perfect.
Very good. I think he’s still in Switzerland. By the way, Patrick, if you’re not here now, something that sometimes you may have a line conversation or a WhatsApp conversation.
So again, click here, click on Note, the little button, update your conversation or copy paste if you want. If you have WhatsApp on your phone, on your computer, copy paste the conversation. That’s fine, that’s fine.
And yeah, I think that sums up kind of the top five. I will send you a doc, by the way, I will send you this one here. Yes, you can see it.
I will send you this one. Yesterday I had a little problem sending you the entire company stuff that I was talking about. I will send you this talk where you can screenshot, copy or whatever you want.
But yeah, make sure to follow these easy five steps. All right? So no answer to the phone call, set a new activity, send WhatsApp? And an email introduction. Do not move to Spoke and write a quick note.
Just a quick one. All right. If you have a phone call answered with engagement and requirements, then move to Spoke.
Write a detailed note of your qualification or the conversation, update the details and set the future activity. Okay? Just a quick one. My mouse, where are you? That’s it.
By the way, for the top five. As you can see, I kind of resumed it pretty fast. What’s the name of it? I just want to share with you guys here.
We do have in the dev, we do have some feedback from you guys regarding the bugs and what’s going on with what you announced to us. So I just want to show you guys that we have 31 bugs or reports that you gave me in the group that have been fixed. We expect a couple of more fixed by today and hopefully everything is stable and enjoyable to use.
Of course, pop deal in the correct way. I will tell you a bit more about this next week. I don’t need to show this one.
I will share a bit more about the dev side and what’s going on next week. So, yeah, till then, take care, guys. Thank you for attending today.