This has all the information about how many clients you’ve been offered, you’ve claimed you’ve got currently active or that you’ve manually or force released. It also gives you your conversion certificate, statistics, how many people you’ve actually connected with or spoken to. We are noticing some people with 100% connection, which is typically not correct.
It’s very unlikely that you’ll have 100% connection throughout the month. We know that some people don’t answer the phone, some people just aren’t available. The only reason you may have 100% connection, if you’re moving people to spoke too early to please only move your lead in to spoke when you’ve actually spoken to the client, you’ve qualified the client, you know exactly what they want.
They’ve picked up the phone, they’ve replied back to an email in detail and you’re in conversation. It’s a really important one. You can see there’s a huge variation on people that have, some people have got a low connection, some people have got a high connection.
So let’s really aim for 80% and above. Anyone at 100% is very unusual. So we can identify people that are not using pop deal correctly.
Okay, so I’m going to take you guys a little bit behind the scenes so you can fully understand how we do our lead distribution and how leads are sent, particularly when it’s under the future claiming model. Again, some markets have claiming some markets are being transferred leads from support. But in the near future, all leads will be sent via these rules I’m about to show you to you guys to be claimed on the system, which means you’ll be able to choose and select the leads you actually want you’re the best to service.
I’m going to show you a bit more about how to do that. So currently we’re sending leads after the time of 08:00 and we stop sending leads after 10:00 so they won’t go into your system after that time. Any leads that inquire over the night will then come in at that time in the morning.
But it will show you very specifically of what time the person inquired and particularly where they’re based. You can make sure you don’t call people in the morning who may be overseas or not available. And we’re going to skip this section here because it’s not totally relevant.
The really important point to note is that we have a new rule that was set up about a month ago and that is a priority for any listing agent. So if you have listed a property on one of the fazwa’s websites or one of our other websites as well that we work with that Mike mentioned yesterday, you will get the lead directly on that listing and you will have access to that lead for 180 seconds which was highlighted here. That means you’ll get priority before anyone else in your team.
But there is still a speed element, there is still a requirement to grab that lead, otherwise it will go to one of your competitors or one of your team. But we give everyone access to the leads within 3 minutes. Basically you got 3 minutes to actually claim that lead for yourself.
Here are some of the rules we’ve got up. I think we mentioned it on yesterday’s call very briefly or the day before, but this is the current warning signals or warnings you get if you do not update your leads. So I’m just going to run through these really quickly to understand how lead distribution and the requirement on the system to update just so no one misses or loses out of leads as unaware.
And again you might have to rewatch this video to kind of follow what I’m saying. But the first section is talking about leads that have been claimed so you must update or you’re going to get a warning within 5 minutes on here. So if you claim a lead you should do your best to immediately update.
We understand sometimes you might be out on a viewing busy or get another call, but you will get a warning message just prompting you to actually update it within a five minute mark. Then you’ll get another one at the 15 minutes mark and then another one actually you’ll get the lead released off you if you not update a lead after claiming within 30 minutes. So again, most people are getting sent leads just for transferring.
With this the current time frame to get back to the lead is 3 hours. That is going to significantly change soon. We’re giving you guys obviously this training and giving you guys a bit more flexibility to actually get back to leads in your own time but we think 3 hours is too long.
Ideally you should be getting back to leads as quick as possible within the first few minutes of them being handed over. If not it should be done within the first 30 minutes. Right now it’s 3 hours but that will be subject to change.
We can easily change it here, we haven’t done it yet but it will happen soon. And any lead that you’ve been transferred that you haven’t added a note or updated will be force released which means it’ll be taken off you 18 hours after being sent. So you’re seeing a huge amount of people starting to lose leads because they’re being force released and this is how you avoid it.
Update your leads within 18 hours of them being transferred to and you won’t have that problem. And make sure you keep adding activities, you keep updating and you keep on your clients and keep pop deal up to date and you won’t ever have the risk of losing a client. You do obviously get notified if you lose a client, but you won’t get it back.
Just want to repeat, you will not get a force release client back unless there’s a very rare scenario where there’s a bug with the system. There is some bugs at the moment, but the whole premise of it is update your pop deal or risk losing it. We’re growing too big and too fast to check everyone’s pop deal and check how they’re doing.
So this is the way the system tells us you’re not updating and then the support team are in place now to redistribute leads that go through force release to other people in your team. So it’s a really important one to note. So this is also sales active status.
So this is particularly the next part. Once you’ve actually claimed a lead and it’s active within your system, either within lead in, spoke, met or offer, you need to update that client every 14 days. Again, this may be subject to change and move down to seven days, but we’re giving everyone a chance to get use of the system to keep it up to date and not risk losing too many leads.
But please make sure you have an ongoing activity every 14 days of an active client. If you don’t, you’ll get a warning and on the 15th day you’ll actually be forced release. You’ll lose that client for leads that are on hold.
And this is one of the best parts about leads being on hold. You will have up to 60 days to update the client. Another thing, we might potentially change down to 30 days, but we expect everyone to update their clients within hold status every 30 days as a minimum.
Ideally it should just be a simple hi, checking in, how are you? Or Hi, I found another unit for you. Or hi, are you still planning to come and buy in the next one, two, three months? But there’s no reason to hold on to a client that isn’t going to buy or isn’t coming for a long time. You can release that client.
The idea is to make sure you engage that client. You keep him up to dated, updated, so when he is looking again or he is actually making decision, he comes back to you, he or she comes back to you. So again, 60 days for the leads on hold.
It will be juiced down to 30 days. Every 30 days, leave that part that’s more internal. We’ve also got a color coding system so you will see your leads if there is warnings.
If you’re about to lose a particular client, there will be a color coding system that shows you how close you are to actually losing a client as well. It’s highlighted here and obviously red is when you’re very close to losing it, green is when it’s still active and you’ve got future activities. These are some of the languages we cover.
It’s not totally relevant as we add new markets on, we’re adding more languages. So the tiers, a lot of people have messaged me a couple of people have messaged me about how the tier system works. And so what’s really important about the tiers is how you use pop deal will define which tier you enter.
New people coming onto the business will start off typically on a lower tier, which means they’ll start off in maybe tier one, which means their budgets will be slightly restricted of what type of leads they get. And as they perform better and they grow and they learn with us, they’ll gradually move up the tiers. As long as you guys are updating a pop deal, moving leads along the pipeline and doing transactions, the system will recognize that and move you slowly up the tiers.
You eventually get leads in higher budgets and higher and a higher amount of them. So right now it starts from five on a weekly quota up to ten, particularly for sales, for rentals, it’s currently up to 15. Again, we’re looking to cap that out.
We think 15 leads per week is slightly too much. Another important note is there are weekly quotas in place for the system. The way you can get more leads is if you get leads on your listing.
So if you’re up to maybe nine leads for that week, but two more leads come through on your particular listing, you will get both those leads. That’s the only time you’ll be able to go over. The other option to go over your leads, your lead quota will be if you self generate your own client.
If you go to the top here and click create a pop deal, you’ll be able to add more leads on there as well. So that’s an important note to have there. The other thing we’re looking to do in the future is to be able to add buildings or very specialized areas for different tiers.
So if you’re particularly strong in an area or a particular building, it will be similar to you being the listing agent for that and you will get priority overriding some of this tier structure on the leads you get offered. The other important thing to note is that if you are the listing agent and you are on a lower tier, if you put a property on above your tier, you will be able to get the lead for it. So the real emphasis is find more listings in your budget or above your budget and you will get leads for those ones.
Okay, I’m just going to quickly move on to the mobile version. Let me just get this up. So I’ve looked for the mobile version detail.
The desktop version is let me just switch over. Not too sure how to do this. 1 second? No, 1 second, please.
Okay, here it is. Share. Here’s the mobile version.
I hope you can see that on the screen. So there’s only a couple of things I want to highlight on the mobile version that are very different from the desktop version. The desktop version does have nearly all the functionality.
The only major differences inside the app version is under activities. There is a calendar. We’ve had a couple of people ask me if we have a calendar sync.
This already exists inside Popdeal. You can scroll through and see all your future activities here that you’ve selected already under activities. So please do use that.
There will be a calendar sync to your Gmail so you’ll be able to see your leads. Sorry, your activities coming through in the morning, your pop up showing your calendar and it will all be there for you to view in the future that is coming. And the other major thing which I think’s been explained to you on the onboarding let’s go into a lead.
Is the ability to call through the app. Not everyone is using this. A lot of people are calling through their own source.
But at the top here, we have a calling system integrated into the website. I have to add an activity here. 1 second.
Here we go. Come on. Okay, don’t show that, but at the top of the screen on the right hand side, it’ll pop up in a second.
There is the ability to call through the app. So please, if you’ve got international clients that you don’t want to call through your own system, please use the calling functionality inside Pop Deal to make a call through here. I think that’s enough for today.
Tomorrow’s session we’re going to go through exactly how to use Pop Deal very efficiently. I’m going to give some examples of some agents that are using it really well and doing a lot of transaction s and people that are not using it that well. And you can see why they’re not doing transactions.